Guarantee

At Ottonl, we stand behind the quality of our custom-made and personalized products. That’s why we proudly offer a 1-Year Guarantee for our customers.

✅ What’s Covered:

  • Manufacturing defects (e.g., stitching, printing errors, material faults).

  • Quality issues not caused by customer misuse.

  • Products that arrive damaged due to shipping.

⚠️ What’s Not Covered:

  • Normal wear and tear from regular use.

  • Damages caused by accidents, improper care, or misuse.

  • Personalized/customized details provided incorrectly by the customer (wrong text, images, or sizes submitted).

  • Products purchased outside our official store (www.ottonl.com).

⏳ Guarantee Period:

Your product is covered for 12 months from the date of delivery.

🔄 Replacement or Repair:

If your product qualifies for a guarantee claim, we will either:

  • Replace the item with a new one, or

  • Repair it at no extra cost.

Our goal is to make sure you enjoy your custom products with peace of mind.